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Urban X Membership Cancellation/Return Policy

At Urban X, we strive to provide our members with valuable content, a thriving community, and an enriching experience. To ensure clarity and fairness for both our brand and our members, we have outlined the following cancellation and return policy:

1. Cancellation Policy

  • Monthly Memberships: Members on a monthly plan can cancel their membership at any time through their account settings. Your membership will remain active until the end of the current billing cycle, and no further charges will be applied. Please note that we do not offer prorated refunds for the remainder of the month after cancellation.

  • Yearly Memberships: Yearly members can cancel their membership at any time before the annual renewal date. Your membership will remain active until the end of the current subscription year. If you cancel after the renewal date, your membership will continue for the year, and no refunds will be provided for the remaining period. We do not offer prorated refunds for yearly memberships.

2. Refund Policy

  • Digital Content: Due to the nature of digital products and immediate access to content, we do not offer refunds for membership fees already paid. All sales of digital content within the membership are final.

3. Exceptions

  • If you experience technical issues that prevent you from accessing the membership content or if there are extenuating circumstances, please contact our support team at [email protected] within 7 days of the issue. We will review each request on a case-by-case basis to find a fair solution.

4. Protecting Our Community

  • We reserve the right to terminate memberships that violate our community guidelines, exhibit disruptive behavior, or abuse the cancellation/return policy. In such cases, refunds will not be provided.

By joining the Urban X Membership, you agree to these terms and conditions. We encourage you to make an informed decision before committing to a monthly or yearly plan. For any questions or support, feel free to reach out to our team at [email protected].